Calgary Resident

Best service experience in a long time - got 3 issues fixed in 30 min, at a reasonable price. Huge stress relieved! My family just moved into a rental house a few weeks ago, and it turned out that there were some plumbing issues: 1 of the 2 toilets was severely clogged; water kept running non-stop from a water tank of another toilet; one of the bathrooms sinks made disgusting gurgling noises when water was running in it. And all this on a weekend morning. Called several plumbing companies; most of them didn't even answer. Left a few messages - got no call back (even when work week began). Spoke to one plumber and was shocked at horrific prices quoted, and then almost doubled because of a "weekend rate". Called Ducky's Drains - it was before 8 am and didn't expect an answer as website indicated they were closed till 8. Did not leave a message - and was pleasantly surprised when received a call back from Andy within 5 minutes. What a proactive approach! After explaining my situation and gathering fee information I felt rather reassured by the professional approach and politeness of Andy and his wife. Arranged for a visit for the same day. Andy arrived and cleared the clogs in the toilet and a sink, fixed the water tank in another toilet. ALL this in 30 minutes. He was very efficient and I sincerely appreciate that he took my concerns close to heart and was not "dragging his feet". I was charged for only 1/2 hour, and Andy could easily process the payment on my Credit Card, emailed be the receipt and some pictures of the fixings done (in case I need them for the landlord). Very considerate service. On top of that, Andy gave some other advice regarding other things in the house. Thank you very much, Andy! I will recommend Ducky's Drains to everyone.