Hiring this company to remove mold became my worst nightmare
I hired Mold Busters to remove mold from my basement and they did an absolutely terrible job. They had to come back 2 times to correct the job and even after that it's still terrible. The first time after their project completion, we did a visual inspection and I still see some areas of active mold so they had to come back the next day to remove the mold. I thought after that it was all good but I was wrong cause on further inspection I found that they did not HEPA vacuum the wood dust that was form from their wirebrushing, that got collected on the horizontal rim joist. I called them back again and this time Charles came to do the job and he promised to HEPA vacuum all the horizontal bars of the rim joist and disinfect the whole basement again. But as it turns out that there were quite a number of areas that he didn't vacuum. I didn't call them back again for the third time cause by this time I just completely gave up on this company. Now I have to look for another company they will correct this mess that they created. These people are very unprofessional and do not know how to remove mold properly. You are better of doing it yourself then hire a company like this cause you will end up with more mold spreading in your home. If I can give them a negative star I would.
- Approximate cost of services:
- $3,500.00
- Company Response
Post-remediation samples were collected, and analysed by an independent laboratory that verified that there is no contamination issue. A 3-year work warranty was also provided upon completion of the project, and if she feels that the work wasn't done properly, as it states in the warranty, we can come back at no additional charge to re-assess.
I find it unfair that her perception of how the work was done has manifested itself in a review, although the laboratory data paints a different picture. I also find it unfair that the client is not taking advantage of the work warranty that came with the project contract, and giving us the opportunity to satisfy her requests.