Redecorate living and dining room
I met with Roz from Creative Interiors in October 2023 to help me redecorate my open concept living room and dining room, I was also considering having my kitchen cupboards painted. I had never hired a decorator before and was looking forward to it. When Roz came to my home for a one hour consultation, she said that I needed to change all my living room furniture and at minimum my dining room chairs. I then met her at a manufacturing company that she dealt with where she said she got wholesale pricing. I picked out 2 living room chairs, an ottoman and a dining room chair that I needed 6 of. I received and email from Roz with the pricing for the items and Roz indicated I needed to pay her directly. I thought the price was very high for wholesale pricing and only ordered 2 living room chairs and matching fabric for cushions. I paid Roz directly, no invoice. I also received 2 quotes for painting the kitchen cupboards, the quotes were 14 K and 8 K so I passed. The chairs were ready in good time in December. Afterwards I received a few emails from Roz where she told me I was making a big mistake not ordering the ottoman and dining room chairs, I found the emails condescending. She also made it clear that she was disappointed that she had spent so much time on my account and I only ordered 2 chairs. The whole process was not what I had expected when I hired a decorator. I am submitting this review now because she has asked me 3 times to submit a review since I received my order in December of 2023.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Marie,
Thank you for your review.
The way you described the situation
was not exactly the way it was.Your home is a modern open concept,
which had a variety of mismatched pieces
of furniture, along with some odd Wayfair
small tables.You asked for a more cohesive look,
that reflected the style of the house.
I gave you ideas, that would help to
give the vision that you were looking for
for. You distinctly said I don't need an
invoice.
After taking you to my manufacturer,
where the intention was to have a new sofa and two swivel chairs custom made. You decided straight away you only needed the two chairs and an ottoman.
After selecting a lovely fabric for custom dining room chairs & ottoman, you changed
your mind. Ultimately, you purchased the 2
chairs & some matching fabric for cushions that your sister was going to make.
The existing yellow 1980's leather sofa needed to be replaced, it was a shame you
changed your mind along with the fabric which I suggested, which could have been used to recover your dining room chairs, to give an updated look.As you were in Florida for a number of
weeks, you asked me to pick up the
payment at your friends near the airport
which was not convenient, I was trying
my best to accommodate you.You asked for a quote to have your kitchen cupboards repainted.I mentioned at the
time, it would be expensive, as you had
a huge amount of doors & drawers.
I had the feeling you didn't want to spend
the money, but you asked for a quote
anyway.I asked two trades to submit
quotes, as you requested,I hope you're enjoying your gorgeous new
bespoke chairs and wish you a pleasant
summer.Best regards
Roz