Sylvie Fortier in Toronto

No stars from me either. We had an inground pool installed in 2015. The whole installation process was a nightmare. Started at the beginning of June, ended at the end of July. It was one issue after another. The main thing was really a lack of communication between the "project manager" ( I really don't know what that means because I saw him the night before installation began then never saw him again and he did not manage anything. I ended up firing him after 1.5 weeks but the person who took over was no better), us and the workers. Many times I asked to be kept informed of progress and when additional trades were needed such as electrician and gas installation. I would then be told that the electrician is needed now to ground the pool, the gas installer needs to come now to put in the line otherwise the work can't proceed. Mermaid had not given me any info on subcontractors (as promised) or when they would be needed. Finally, most of the issues were resolved at the end of July. This spring, it started again. We had the pool closed in the fall and reopened this spring by Mermaid as it is under warranty. There was a big leak identified by the technician. We waited for repair but nobody came. Started calling after 1 week, asking for a date of repair. Left 3 messages before someone called back. As per Mermaid, they were not aware that there was a problem that needed fixing. A date was set-up for repair but nobody came. When someone did come, they fixed part of the issue but another leak developed. Emails, phone calls, visits to fix and it was finally done. Now, 1 month later, it restarted to leak. They fixed the original problem by putting silicone around it. A temperature probe in a flexible tubing, held in place with a clamp and silicone is not a permanent fix. I'm just fed up with Mermaid. Every time someone asks about my pool, I tell them the whole story. My advice: Don't go with Mermaid. They may have been around for a long time but it doesn't mean that their products or service are better. STAY AWAY FROM MERMAID.