Reviews

10/10

For the very first masonry project in my life, I was being extremely cautious and shortlisted 9 contractors based off reviews. Out of all, Paul is the only one that didn't bluff and try to scare me off so I will pay big dollars. He took a honest approach and did not take advantage of me, which is really impressive. That said, the quote he provided is reasonable and extremely competitive. Himself and his friend Martin are both friendly and professional. They showed up by 8:00 AM everyday and may even work during weekend to honor the timeline agreed upon. We got rained out for almost an entire week but he managed to deliver with only one day delay. Additionally he tried his best to clean up every day when he called it a day and he spared no efforts in cleaning up. So i would certainly recommend

Approximate cost of services:
$11,000.00
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Company Response

Thank you😊

Paul Damski, owner
Damski Masonry
www.Damskimasonry.com
647.838.8343

2/10

Sad to see their service declining over the years. For the record, I have been a customer since 2016 and was really happy with their service. I happily accommodated price increase during COVID since I thought they deserve a price increase. Long story short, years ago, I accidentally triggered the panic alarm, and within 10 mins, both me and my wife received a phone call from the monitoring station. Back then, I felt protected by this company and they were truly an award winning security company to me. Lately I had another accidental trigger of panic alarm, but no one contacted me, so I first reached out on Jan 18th to find out why. Receptionist said she would let their VP Rod Mackie handle this. Sadly he was so hard to get ahold of and I had to follow up three more times (on Feb 1st, Feb 12th and Feb 27th) to get a frustrating reply from him. Never expected getting an answer could be this difficult. What frustrated me further was that he accused me of not providing a premise number/ an emergency number for them to use, so that there wouldn't be a phone call, which was just not a legit excuse. If you could do it years ago, you could do it now. What's worse, when I questioned on what have changed, his reply was "I cant really speak for something that happened a few years back or how it was handled. I can only try to fix things going forward." Rod, you fixed nothing. You just made your company look really bad.

Approximate cost of services:
$4,000.00
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Company Response

I want to clarify a couple of things. We have not had a price increase since you became our customer. You mention declining service over the years, yet your file has no record of negative feedback or issues until this recent, chargeable Police dispatch. I want to remind you that charges for Police response stem from the municipality, not Protection Plus. Protection Plus does not absorb these charges.  
 
I apologize that it took longer than usual to get answers for you. You were informed that I would not be in the office until after February 5th. February 12th, I sent an update email informing you we were still awaiting answers from the monitoring station. At no time did we forget about your concerns, but yes, it took longer than expected.  
 
For your information, I do not lie in people’s faces. To suggest this is ridiculous and insulting. I never said you didn’t supply an emergency contact; I told you never had a home phone line for us to call. As I explained, panic signals are emergency signals. The procedure is to call the premises and then dispatch the police. With no premiPoliPolice, the monitoring station went right to dispatch the police.
 
You compare it to another dispatch that happened just over five years ago. I will repeat: I have no way of knowing or finding out the particulars of a dispatch from over five years ago. To expect otherwise is not reasonable.
 
We are just thankful that this panic button activation was accidental on your part. Our discussion and your perspective would be very different if this were an actual event, as we responded following ULC protocol to notify the police as soon as possible.
 
Despite the rather personal nature of your comments, I want to thank you for the years of business, and I wish you all the best in the future.
Rod Mackie, Vice President

10/10

Jonathan is definitely my go-to person for the future plumbing work. He comes on time, gets the job done quickly and cleans up the mess once he finishes. Price is reasonable.

Approximate cost of services:
$750.00
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Company Response

Thank you for your review! - Andricon Plumbing & Heating Ltd

10/10

Hadi and his partners are polite, patient and detail-oriented when walking me through the scope of work and the product itself. And they arrive on time and finish everything as promised. Would recommend to anyone in need of Furnace related services.

Approximate cost of services:
$3,000.00
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Company Response

Thank you Mr.Chen
We are glad that you are satisfied with our service.

10/10

Professional and prompt responses from the customer service. Very transparent process in that Rob would explain all the details to you. Him and the crew are very polite and have some solid work done. Would recommend to anyone.

Approximate cost of services:
$1,884.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to provide your feedback. It was a pleasure working with you. Best wishes to you and your family. Maple Leaf Mold Inc.

10/10

System works good. Panel had some glitches but was replaced in no time. No questions asked. So they do stand behind their product. And the app they offer is handy to use.

Approximate cost of services:
$1,384.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you. Glad too see you are happy with our service.

10/10

Amazing new openers and great services. No complaints at all although i tried hard :) Chris and Andrew are really reliable and professional. After purchasing my new house, they are doubtless the best contractors I ever had.

Approximate cost of services:
$1,000.00
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Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for the nice review Hollins, we want to be the best. Coming by recently to change keypad codes for you and seeing the great transformation your garage has become was amazing. That floor was fantastic!!
Thank again for spreading the word about us, call us when you need doors :)

Chris
Easy Access Garage Doors Inc

10/10

Mike and Joe are nice to walk us through the products and have things set up. No complaints at all.Keep the good work happening.

Approximate cost of services:
$1,300.00
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Company Response

Your comments and business are much appreciated. Thanks you very much.

10/10

Reach out to Draincom for help as my garden faucet seems to have some leakage issues. The customer service is responsive and sets up the appointment in a timely manner. The Technician Alex shows up on time and is really polite. He gets things figured out and resolved in a second. And it is free of charge. Would definitely recommend this company to anyone in need of plumbing service. Best experience with contractors so far.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

6/10

Fast response from Sohail and still above bar customer service. You couldn't really complain about the customer service. Let's wait and see how the work is done this time. Review will reflect the deliverable later on.

Approximate cost of services:
$2,700.00
1 of 1 people found this review helpful.
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Company Response

Hi Hollins

We have enjoyed working with u so much. I am glad that you are happy with the touchups. If there is anything that shows up now once the paint is dried up we will take care of it. What happened in the laundry room is very funny. It very rare for a color to start showing through so many days after the painting but will see if it happens again or not. If it does than we will need to see whether there is an external factor causing it or not. Sometimes everything looks ok when the job is finished and things can appear later which are unanticipated for which you are covered under the warranty.

You picked great colors with the interior designer and the house looks beautiful, the job was done within the committed schedule, and now the touchups were promptly done as well. I hope that you are happy.

Regards