Jtown in Calgary

I will first say that I would only trust the bad reviews on this page as good comments could easily come from illegitimate sources (i.e. in house). I also regret not reading through these reviews before contacting this company. I contacted Clearview to come check a faulty garborator. Once the technician arrived he quickly assessed that the garborator was broken and showed me the broken parts. We discussed multiple avenues to fix the problem ranging from $1200 - $3000. I am not adept in plumbing so I assumed these were reasonable estimates. One thing to note is they lure the uneducated customer in by stating they do projects by job, and not hourly. These are all determined by a database/program they use. They say that projects that take longer will be guaranteed by the given rate. This however leaves the majority of the projects that go off without a hitch, to be grossly over-priced. We opted for a mid range estimate to put in a new garborator (conveniently the only one they had in the service van) for appoximately $1400. The change out took 1.5 hours, and the new garborator was in working order. I will be kind and round up to 2 hours total for the service call. As you can see it would work out to $700 / hour. After the project was complete I assumed that the unit that was installed would run for about $1000. It actually costs $200 and I'm sure buying in bulk would allow for a discount. Even in saying it was the full $200 it means that the labour was $600 / hour. Infuriated I immediately called to complain. They put you through an absolutely unbearable explanataion of how they do things and are unwilling to explain any costs because of course they only provide estimates for jobs, not by the hour. The "detailed" receipt which was requested was simply the one all encompassing charge of $1400. After about harrassing them for multiple calls and demanding to speak to the owner (Who states %100 customer satisfaction guarantee), we were denied the ability to talk to him directly. After about a week of battling they came back to us and said there had in fact been an error in their quoting system and we should have only paid $900 instead of $1400. Still outrageous and by no means a win their refund for the "error" was accepted. All in all if ANY other company were to have completed this job it would have been no more than $400. This company abuses it's knowledge and gives plumbers and trades persons a bad name anywhere. Please heed this advice and look elsewhere to a more reputable company.