Terrible Customer Service. They should be called "We might get all your stuff to you"
I just moved from Vancouver, Canada to open my companies new restaurant in Orlando. Before I went to Orlando I was sent by my company to Miami first for 6 weeks first to help at our restaurant there and than officially moved to Orlando on June 1st. Back home my parents had shipped 21 boxes of my personal belongings to my new residence in Orlando. The 21 boxes where shipped on May 20th 2016. When my stuff arrived on June 13th 2016 the box count was only 19. When I asked the driver if their were anymore boxes he said that was all he had. I first figured perhaps my parents condensed some boxes but after I received all my stuff I noticed that my expensive Meat Slicer that was given to me by my deceased Grandfather was missing and 7 of my Culinary Cook Books that were given to me from family and Chefs I had worked with in the industry, I first called the companies front desk and they told me I had to contact the warehouse that only has an email address and no phone number, I emailed them and they responded to me saying they would look for my belongings and I described to them everything that was in the boxes. I let it go by for a week hoping for a response and got nothing than I reached out to them again asking if they found my stuff and replied offering me $25.00!!!!! as a "We are sorry we lost your stuff" If I accepted the $25.00 that would mean I could not write a negative review, take legal action or contact the Better Business Bureau. I emailed them back in complete insult that they thought $25.00 would solve them losing prized possessions given to me from family, especially my grandfathers meat slicer. They than came back and offered me $50.00!!!! The total cost of everything in those boxes was just over $1000.00!!!! and had sentimental value to me. I than asked them for clarity on the matter or else I would contact BBB and than after a couple days they just never responded. I paid this company over $3000.00!!! to move not some of my stuff but ALL of my stuff. It is a little ironic that my two boxes that have some very expensive cooking supplies and books in them just happened to go missing. This company has taken no accountability or responsibility for losing my things. They tried to bribe me to keep my mouth shut about my experience and I cannot allow any other person to go through the same experience I have gone through with this company. I trusted them with my belongings and they clearly after I paid them didn't give a care in the world about what happened to my personal belongings. I cannot describe how upset I am especially knowing the had my grandfathers meat slicer taken from me and there is nothing I can do about it. This is not the way to treat anyone who pays a company to do the job they say they will do. --
- Approximate cost of services:
- $3,065.00