Douglas in London

So, last year or so, we had to have our drains "snaked" after a minor backup. We were advised then by the service tech, that we should have this done every year/ year and a half to prevent a major backup. Well, yesterday ( July 10.2016)we had that telltale little bubble at the floor drain, and my wife called Roy Inch. The appointment was set for July 11.2016 @ 16:30. I booked time off work, and was home when Jason B. ( 319-0021, called at roughly 16:00 to say he was going to be here at 16:35. True to his word ( actually the GPS' calculation as he told me on the phone), he was here on the dot. Right from stepping out of his van, he was professional , courteous , friendly, and courteous. He was already aware that he was here to snake the drains, and asked me the easiest way to our basement. I showed him to the basement, and to both drain access points. He then got out his equipment, and went to work. " I laughed when he rolled out the "Red Carpet" down my stairs. but it sure is appreciated. Jason was fast and knowledgeable. There was no mess of any kind. Jason gets an "A+" The only negative, is the "Service Fee" of $99.00. We called to have our Drains Snaked. I did not require diagnostics. We told you what the job was. You charged me $145.00 for that( plus the obligatory taxes). That was the "Service" you provided. I am very happy with the "Service", provided by Jason, but I am not at all happy about the "Service Fee" that RIS charges above that . I will call RIS again next year to have this done again, but only if the so called "service Fee" is not charged. It is a very simple job, with easy access, and I can quite easily do it my self.( Mind you it will need to wait until a day when I'm off work to rent a snake).