I purchased an iPhone and signed up for geeksquad protection instead of Applecare as (at the time) of purchase, I pay 15/mo. It has been a complete NIGHTMARE since day one. Not only have they double billed me for 5 months which I have yet to receive back (nightmare in itself), now that i want to utilize the insurance as the phone is broken, the insurance changed the policy and on top of the 15/mo, but there is a 100 deductible. Although there is a Geeksquad location half hour away, they will not help you, look at the phone or fix/replace it AS promised when i bought the insurance (whole reason i chose this insurance over Applecare was the no hassle gaurantee), the Customer Service ppl were nice, but when they transferred me to the 'claims' dept, the rep named 'justin' was very rude, would not let me talk to anyone else and terminated the call. I don't understand how they can justify changing your policy to begin with, having an outlet with a rep who is not allowed to help you, having very rude telephone claims reps (bad customer service), and having to wait weeks for a working phone when they said it would take 3-5 days to send you a phone :-{ I would not recommend purchasing Geeksquad to anybody. Applecare is not only cheaper, they stand behind their insurance.
- Approximate cost of services:
- $350.00