Mary Jo in Toronto

Three months ago I purchased a washer, dryer, and upright freezer. I had issues with the dryer within the first month, last week the freezer full of food broke down. As far as we know it heated up inside and all the food is now bad. They tell me it is our loss. When I called BJ at Billas, he just gave me service call numbers for me to call and chase myself! Very poor customer service. I am even beginning to wonder if the products are refurbished appliances. How could 2 out of 3 have issues in such a short time. All they do is take your money and don't stand behind their customer.