Back in March 2016, I called Enercare to have a new furnace installed. They were very punctual, installed a new furnace within a few hours, and left the house spotless. My problem is trying to receive my rebate check that I was promised in 6 weeks of having the furnace installed.
I have called Enercare at least 6 times and every time I call I am told someone would get back to be. The other day I called again and was told that they would escalate my complaint. Finally someone called me back only to tell me that the rebate has been approved and should be received in the next 6-8 weeks. It's already been over 12 weeks since the furnace has been installed. Normally I am very happy with Enercare's customer service but not this time. I told each person that I spoke to all I want to know is when I will received my rebate cheque and no one has been able to give me a straight answer. Unfortunately, this has left a very bad taste in my mouth and would think twice before I use Enercare again for heating or air conditioning problems. I thought I would go with a reputable company to avoid any future problems but I had to spend so much time calling and waiting on hold only to get nowhere. I could have gone with a private company, paid less for the furnace and would have had better service.
