Larry in London

The technician was to service the furnace and air conditioner. He unsoliciated looked at the hot water heater and found the overflow valve to be non functional and instead of asking if we wanted it repaired, he threatened to turn off the gas if my wife (elderly) didn't authorize him to make the repairs and used intimidation tactics to have her agree immediately. He also said the overflow piping was missing when we know for certain it wasn't.this firm installed the furnace right next to the water heater and has been servicing it for the past four years and never once indicated a problem. In the end the technician tagged the heater, put on the tag that we refused to sign it ( a blatant mis truth ) and shut off the gas. He left stating the furnace warranty was now void as only his firm can service it for warranty work. As a point of interest, another firm was called, arrived within the hour, and their price for the call, parts and labor, was considerably less than Roy Inches price quoted to a repeat customer while already on site. Because of these dishonourable and deceitful tactics to intimidate, we will never allow Roy Inch on the premises again. One would hope this isn't how they train their technicians.