Patricia in Mississauga

Lawn Care Alert was hired to sod a small area at the front, approximately (2 1/2’ x 4’) and two other much smaller areas because of work completed by utility companies who left the area in a dishevelled state. They were also supposed to prune a hibiscus hedge and clean the area below. I was told that the company would begin the job in 1 ½ weeks time after our June 9, 2021 meeting. A company's social responsibility to a customer should be to improve their image and attract and retain customers. Here is my experience with this company: (INFORMATION FROM E-MAIL CORRESPONDENCE WITH THE COMPANY) Thursday, June 17: I received an invoice that a 50% deposit was required for the job. Since it would have been a one-time job, I decided to pay. My present landscaper was unable to complete the job at that time and eventually completed it on August 4. It only took 1 week for him to assess what had to be done, obtain the sod and re-sod the area. Monday, June 28: I sent an e-mail to the company because it was 3 weeks since meeting with Christopher and no job had been scheduled, although at the time of the down payment, scheduling was supposed to have been arranged. The company responded that the job should be completed on July 6. This is almost 4 weeks after the meeting. Tuesday, July 6: The crew did not show to complete the job. Friday, July 9: I e-mailed the company because no one contacted me about the missed job. They asked for my last name again to pull up my file and I re-sent the information the following day, because they did not respond. Monday, July 12: The company rescheduled again, this time for July 20. On July 14, I received a schedule reminder that the job will be completed on Thursday, July 15. Apparently, this date was changed from July 20. I responded that it would be great as I would be home that day. The crew did not show and this was the second missed appointment. Monday, July 19: At this point, I requested a refund of the 50% deposit that was made. The company responded that the crew would be out today, July 19. The crew arrived with a sod machine, and we reviewed the location of the cables. I then left the crew to begin their work and shortly after they informed me that the sod machine broke down. They informed me that another crew would return the next day, Tuesday, to complete the sodding and another crew on Wednesday to prune the hedge and clean the area below. NO ONE RETURNED ON TUESDAY OR WEDNESDAY, AND THERE WAS NO FOLLOW UP FROM THE COMPANY. Monday, July 26: I contacted the company about the missed dates and again requested a refund of the deposit. Again, a deflection from the refund request as they wanted to assign a new date for July 30. They were offering a 10% discount, but I asked them not to schedule any more dates. Tuesday, July 27: I reminded the company to provide a refund and not to schedule any more dates. Again, they were trying to schedule another job for the first week of August. Thursday, August 4: I wrote to the company about the refund, and they informed me that refunds are issued at the end of the month on one occasion, and on another occasion stated that refunds can take up to 45 days or 6 weeks. The company wanted to scheduled another job for August 20 to which I declined. The responses to the refund were always vague. Tuesday, September 7: I e-mailed the company to inform them that the money was not deposited. The company did not respond until September 10 and said that they will follow up with the accounting department. I asked if I will be issued a refund. Their response was, “Yes we will be issuing your refund back.” Tuesday, September 21: I again asked about the refund and was told that they will ask the accounting department when it will be issued. I responded that the answer is not specific, and they do not provide any feedback from the accounting department. The company’s response was: “As soon the accounting manager responds, I will let you know when to expect your refund.” AS OF TODAY, I HAVE NOT HEARD FROM THE COMPANY, RECEIVED ANY RESPONSE FROM THE ACCOUNTING MANAGER OR REFUNDED THE DEPOSIT. Patricia A.

I made an appointment with Rohan about over 1 week ago to have my ducts and laundry dryer vent cleaned. During our conversation, I felt comfortable to arrange my duct cleaning because he did not apply any pressure, and I knew that I had made a good decision. He called before coming to my house and arrived within the arranged time. When he arrived, he was courteous, businesslike and professional. He explained the procedure and took the time to do a good job. The job was done thoroughly and was not rushed. After the job was completed, he showed me before and after pictures of the cleaned ducts and the laundry dryer vent. Rohan also took the time to change my evaporator pad in the humidifier. I will definitely use Rohan again for future duct cleaning service and would highly recommend him.

I asked Hercules Moving Company to move an entertainment unit to the upstairs (78 1/2" H x 36" W x 20 1/2" D). Because the unit is quite large, I was wondering whether I had made the right decision. The men arrived on time, secured the unit by thoroughly wrapping it in clear furniture tape and placing a thick padding around the unit for protection. Observing the care with which they prepared the unit before proceeding with the job, alleviated my concerns. The men were very professional in carrying out their job and took care to proceed with caution. After the unit was taken upstairs, they made sure to put things back in place and asked if there was anything else that they could assist me with. I am very pleased with the job that was done and will use the company again in the future. Patricia

I spent a few months trying to decide on a company to install my side cedar fence and gate, and I am thoroughly pleased with the finished product. John is very professional and made me feel very comfortable in my dealings with him. FG Fencing arranged for the utility companies to come to my house to mark the areas where the cables and gas lines are located, and great care was exercised when John and the other workers installed the posts. The employee who installed the fence was extremely professional and business-like. Christina and Sabrina are extremely efficient, courteous and professional in dealing with customers, whether on the phone or via e-mail. The minor questions that I had were answered efficiently and in a timely manner. As an organized person, I can say that say that FG Fencing is very organized. My neighbours have complimented me on the fence and it does make the area completely private and secure. Again, thanks for a wonderful job. Patricia