Kathy in Toronto

We moved to our new home in Vaughan and we decided to carry over our maintenance service with Mersey, as did at our previous home. We've been largely satisfied with the technicians that have come to our home, but I must say, Corey Latino was the best. He originally said he was going to be at our home for 1 hour, but ended staying for 2 because of different things he noticed that needed attention. Flushing of the water lines (humidifier), for example. Gave us tips for on-going maintenance, kept us up to speed as to the condition of our equipment... Very happy with his work, and hope that we'll get him again next season!

At midnight, I heard a big bang downstairs in my kitchen. I came down to check what had fallen down – and to my surprise, there was a raccoon, perched on my kitchen counter, staring back at me. (Apparently, it had come down through my chimney.) My husband and I would then take the next two hours coming up with different ways of attempting to lure the raccoon out into the backyard. After it decided to run and hole itself up in the hollow of our cabinets, and we felt like we were at the limit of extraction experiments that were wise to try, it was time to call the professionals. I visited Homestars and called 6 or 7 other companies who advertised that they were available for emergency calls but never picked up, Sherwin did! And he was at my house within the hour, AT 2:30 IN THE MORNING. After I saw what it takes to remove a raccoon from my house, I am convinced it takes a professional. He came well prepared – even with a smoke bomb to smoke out that stubborn animal. And that animal put up a fight. But Sherwin won! Thanks to Sherwin we were saved from that ordeal approximately in a half hour. Extremely professional, but friendly...even a great sense of humour at 2:30 in the morning! I wholeheartedly recommend Sherwin for anyone who is looking for someone to remove wildlife from their property.