Phil & Nan in Pickering

It started with a small leak around the chimney, followed by leaks in 3 other rooms. Of the 3 companies we contacted, only 2 got back with quotes. The sales associate from John McLellan Contracting Inc., Kris, gets '10 out of 10' for her presentation and explanations about how the job would be done and what materials would be used. The folder with brochures and samples of the underlayments was informative. We discussed all the elements of a CORRECTLY installed roof, from the drip edge to the proper ridge vent (we have cathedral ceilings with no attic), the starter shingles, the stack boots and the proper cap shingles for the ridge vent. Since we have an electric fireplace insert, we wanted the chimney on the roof removed to avoid future leaks. Kris explained that part of the reason our roof leaked was because the previous roofers only put a 3 foot ridge vent in, not a 30+ ft. ridge vent, which would have greatly extended the roof's life. Plus, she told us the bathroom stack should not be on the ridge. Kris e-mailed her quote, in a timely manner, with detailed steps about what would be done on our job and the named products that would be used and the estimated cost. Peggy (the Project Manager) and Kris also arranged for the roof to be tarped as a rain storm was expected the next day. If we did NOT hire them, we would pay for the tarping being done by their company. If we hired them to shingle our roof, we would NOT be charged for the temporary tarping of our roof. That is impressive. We also had them replace all of the sheeting on the roof and the 30+ year old insulation. The added expense for that extra work and materials was worth every single penny. Our A/C runs less often. Jeremy and his team of men did an excellent job. They were hard working and pleasant. Jeremy also said that where the ridge vent was missing, the shingles had caved in and were full of water! They also cleaned our eaves troughs and cleaned up the yard and driveway really well. We now KNOW we have the roof done properly, unlike 12 years ago. Our experience with this company and our contact with every employee involved in the job was '10 out of 10'. They all represent quality and integrity. And we would highly recommend John McLellan Contracting Ltd. to anyone.