marionvvv in Toronto

The service I received was absolutely, absolutely WONDERFUL! When I contacted Joe to remove my old machine and install a new (gently used) one, he wasn't able to help me, but he recommended a colleague of his, Danny, from another company, for the job. Danny quoted me a fee (less than another I'd received earlier) and we set a time for him to come by on the w/e. He arrived early (called ahead to let me know) and discovered that the job was WAY more difficult than he (or I) had imagined. My old workhorse of a washing machine still had water in it (which made it even heavier than it might have been otherwise), was very rusty in spots (hence it couldn't be dismantled) and had oil leaking from the transmission (it was very messy and difficult to work with). I believe many technicians would have said 'Sorry, can't help you', but not Danny. He had to cut apart the machine w' a saw (oil and rust impeded an alternative route) and take it out in pieces - something he did super carefully and patiently. No complaining or irritation - just really messy, hard work done really well. And then he installed and checked the other machine before leaving. He was super responsible and helpful and a lovely, thoughtful person to boot! I cannot recommend him highly enough - and I add, w' trepidation: I hope he never has a job as challenging and dirty as mine ever again! Thank you so much, Danny! And Joe the Appliance Guy, for recommending him!