I purchased hardwood floor and and have their installer installed the hardwood. Marina was great!!! I am happy with the purchase but very disappointed with the installation because my new floor is squeaking and the job was not completed. The reducers are not stained. there are places left without shoe moulding. I asked the installers not to use the pieces of wood with the knots in them. They still did. I have two extra boxes of hardwood they could take pieces of wood without knots and use them. Right at my front entrance the knots are so visible. I hate seeing them so much. There is a big one under my dining table I don't think I can live with it, its bothersome. I know its hardwood and there will be knots but I have extra wood that I will not be using. I could have gotten my own installer for cheaper but I thought it would be better and safer to use installer from the company. I really wanted to be happy with my overall experience with this company but I am not. They only used wax paper on parts of the floor. I am worried about moisture under the sections that don't have wax paper. I would buy from them again but I wouldn't use their installers.
- Approximate cost of services:
- $1,400.00
- Company Response
Hi, we're sorry to hear you are not fully satisfied with your new flooring, but there are factors outside of our scope of work that may influence the final product. The subfloor was old and squeaky due to old flooring nails, this is something that could only be addressed by laying new subfloor panels and driving long flooring nails, and would have escalated the costs substantially. We do not stain reducers, unless you provide a matching stain colour, so we are sorry if this was not communicated to you. You also purchased a rustic grade of wood, and discarding all of the pieces with knots and natural wood variations would result in losing 30% of the floor and exposing you to buy hundreds of dollars of new material. Again, we apologize if the grade of the wood was not explained to you carefully, but the sample should have provided clues as to the overall appearance of the floor.
Thank you for your feedback, and we do take these points into account to improve our customer experience and responsiveness.