Les Green in York

The service provided by Tom and his assistant Osvaldo was impressive. Responsive to client comments and questions , efficient and thorough, made helpful suggestions, made a thorough clean up, were careful to protect shrubbery. The 4 out of 5 ranking for satisfaction, was that we felt that communications with the client between the time of the first visit to the site, and job start, could have been better. Having said that, tiptop was head and shoulders above several other firms we contacted, who never bothered to reply, or who made evasive replies. We recommend Tip Top Trough.

This is a company one can trust to do an excellent job with a minimum of disruption. Everyone involved from beginning to end was courteous and helpful. I especially appreciated the checker who came once the job was done to correct any minor flaws in the work.

We retained Ludwig for what amounted to three different jobs: (1) to install asphalt paving with curbstones on the presently used portion of our driveway, (2) to install turf-stone with curbstones on the now unused portion of a driveway, and (3) to replace an old cement sidewalk with sidewalk pavers. The work was carried out in three phases: a) removal of old cement driveway and sidewalk and laying down of gravel; b) installation of asphalt, laying of pavers, and laying of turfstones; c) correction of defects. The estimator was William Robinson, who demonstrated at all times a wish that we should be satisfied with the work, and who followed through with the correction of all defects to this end. The installation of the asphalt driveway was thwarted by hidden tree roots from the neighbour’s recently removed tree. Removal of the roots created damage along the borders between the new driveway and the front lawn. William provided additional soil and good quality grass seed to remedy this. The original installation of the sidewalk pavers omitted metal edge restraints, and resulted in spilled discolouring material on the new pavers that could not be removed. Instead of using metal edge restraints the team applied concrete along the sides of the new sidewalk. We indicated our dissatisfaction with the installation, and Ludwig totally removed the new sidewalk and replaced it with new pavers including metal edge restraints. We are very satisfied with the new replacment sidewalk. This was apparently the team’s first experience with the installation of turfstone, including the curbstone alongside. The turfstone was laid unevenly in spots, and one unit was broken when installed. The curbstone alongside was not high enough to prevent the soil behind from washing down over the curbstone. We indicated our dissatisfaction with this installation, and Ludwig levelled the turfstone where necessary, replaced the broken unit, and raised up the curbstone to a satisfactory level. Although initially we were dissatisfied with some of the work, Ludwig, in the person of William Robinson and his team, corrected all problems to our complete satisfaction. In many respects the job was a learning experience for both us and Ludwig. Because of the time we spent in communicating the nature of the problems, we are giving a score of 9 rather than 10.

The firm measured our windows, accompanied us to the new window showroom, installed the selected windows, and made good any adjustments requested after the installation. They took great pains to ensure that we were satisfied with their work and the new windows. The windows they chose were made by Marvin. Performance during and after one winter is excellent.

JTL replaced the knob & tube wiring in our 1922 home, two storeys + basement. They made NO visible holes in the walls or ceilings of the 1st and 2nd storeys, but nevertheless fished the new wires around seemingly impossible corners and through ceilings and walls. So we had no repainting or re-wallpapering to do on 1st or 2nd storeys. Because the basement had been "renovated" by previous owners in an amateur way, wall repairs were necessary here after the K7T installation. Their estimate was the lowest of three, because the owner (who does the work) made the estimate, not an estimator who doesn't actually do the work.