Rosheen and Sam were a pleasure to work with, there was never a moment that we felt rushed or pressured into purchasing. They even stayed after hours to help us with our design and went through the different options available. We were given a date and time for the installer to come to the house for measurements, and Danny arrived on time and was very quick. We set a date/time for the installation (4 days later on a weekend) and he and his helper showed up 10 minutes early! After they left I was concerned that the counter may not have been level but my leveller showed that they were all perfectly level. All the pieces were close to perfect, considering how quick they were in measuring and installing. If I had one complaint, it would be that they requested my help to carry the very heavy piece up the stairs which really did a number on my back. So I would clarify first whether they will bring enough people for the heavy items. Overall it was a good experience and I would recommend Millo.