Move from 1-bdrm condo to 3-bdrm house
With my previous nightmare experience with a mover in Toronto (Best Price means worst service), I had waited until two weeks before our closing date to book a mover. This time, I did a LOT of research and asked around for referrals. Based on everything I read/heard, I decided to go with Tender Touch. We were very pleased with the move overall. Our crew: Mike (foreman), Demelo, and I've forgotten the third man's name. They were all friendly, efficient, and very responsive to my stress/concerns about certain items being moved, and about my new hardwood floors. Mike was very businesslike, and kept the others and the move on track. Positive: Showed up on time, wrapped everything that needed to be wrapped, loaded and unloaded very fast. Very careful with the hardwood floors and wrapped all the railings and banisters. Erika and Maria were very pleasant to deal with and very reassuring. Negative: A couple items (couch, bookshelf) did not get wrapped completely (small areas), or the wrapping separated, which resulted in some scuffing/minor damage. (Ikea bookshelf = easily damaged = I don't blame the movers.) A few major gouges on the walls at the new house from moving large items. Maybe they were going TOO fast?! (Fortunately, we had not yet painted so that can be fixed when we decide to paint.) The men stopped to have lunch along the way. It was a 'long-distance' move (Toronto to Alliston, ON), so it went from approx. 8 - 2ish. Now, I don't begrudge anyone a meal, and certainly don't want hungry people moving my stuff, but I wasn't impressed that I had to pay them while they stopped and ate. I wasn't informed of this beforehand, either. Minor charge for packing tape on the invoice. Not a lot ($12), and I didn't mind paying it, I just don't remember it being quoted. In summary, it was a very low-stress move, due in large part to the movers being great to deal with, and I would definitely use them again, and recommend them to others. Thanks for making this a pleasant experience everyone!
- Approximate cost of services:
- $1,400.00
- Company Response
Hello Christa,
I am happy that you were pleased with your move. After having a bad experience with an unreputable moving company, I am sure it is a nice change to see great service and the differences of a professional moving company.
With respect to the crew stopping for lunch, it is company policy that any stoppage over 5 minutes should be reported to the dispatcher and deducted from the bill. We would be happy to deduct the stoppage (if more than a stop at a drivethrough) from your bill. Depending on how the driver noted the stoppage (meaning if he simply deducted off total hours or the deduction was not made), it can be easily missed by the customer. Please contact our office with your registration number so we can investigate and make the changes if necessary.
Regarding the damages on your move, please accept my apologies that we have not contacted you sooner but we were unaware of any damage until your posting on Homestars. All damages should be reported ASAP to the office so we can address the issue right away. We stand behind our service and are happy to try to work with you on these kinds of situations. Please get in touch with our office to discuss further.
anks for your positive reply.