Toronto Tim

We used Drainworks in 2003 to replace all of our home drains to the city sewer systems and were thrilled with the level of professionalism so it was an easy choice to call them again in 2016 to reconnect an exterior drain. The quote process was painless and straightforward. Armando was very thorough and took the time to explain things to us when he mapped out our exterior drainage system. He presented to us more than one option to complete the work and both were viable solutions with the pros and cons of each. They even went above and beyond the scope of the work and opened up our back flow valve to ensure it was functioning properly even when we were not having issues with it and it is located on a separate drain line. Scheduling the work was a breeze. The workers showed up on time, were polite, professional, and tidy. Plastic sheets were hung from the ceiling to enclose the area they were digging in so that dirt and dust wouldn't spread to the other areas of my house. The work was completed in 6 hours and other than the new cement on my basement floor I couldn't tell that they'd been there. Armando showed up during the work to ensure that things were running smoothly and being done correctly and answered any additional questions we had. DrainWorks may charge a little more than other companies but their rates are still competitive. Paying a little more is well worth it because of the knowledgeable, professional technicians and the competent service they provide. There's a reason they've been around for almost 20 years; Drainworks stands by their work. I have not hesitated to refer them to other people including clients, and not one has had a bad experience with them. Keep up the great work and professional core values.