Ed from Oakville

Since they installed a new filter for me last summer, I had this company close and open my in-ground pool to ensure there would be no warranty issues if any problems arose with the filter. The crew that closed my pool broke my walk-in steps, but neglected to tell me. Then, the crew that opened my pool did not bring the necessary parts to fix the steps (which was agreed when the appointment was made), dragged my cover full of debris through the pool during the opening, and left numerous plugs and work undone. The manager tried making things right, but his admin staff didn't help by incorrectly applying the credit he indicated would be forthcoming. It took weeks for everything to get resolved, and was far too frustrating to want to do business with them again.