I spent all day Saturday awaiting a furniture deliver which did not come. The delivery guys claimed to even have come my apartment door and could see through the door that someone was at home but not answering any of their three knocks. This version of events isn't true - the concierge and security confirmed that there was no record of them signing into the building, it is against security policy to escort delivery people - they would not have been allowed in - the resident has to come down to reception, and my door is solid wood! I am now forced to pay a 2nd delivery fee - even if I cancel my order I would have to pay a delivery fee for the furniture to go back to the warehouse in Montreal! Despite being able to PROVE that the delivery guys version of events wasn't true, Andra the store manager seemed completely uninterested. Avoid.
- Approximate cost of services:
- $5,000.00