Guy came out to give me estimate.. told him to proceed.. he wanted to get paid for estimate before fixing issue.. Paid him for estimate but wanted to call around for second opinion in lieu of this strange request..in my opinion fees are all billed at the end of the problem being fixed.. Called back some time after.. Being told they have to do another estimate to assess.. This is totally rediculous.. Never, never use these guys.. they are terrible..
- Approximate cost of services:
- $4,000.00
- Company Response
This is respond to “Kitchenaid Over Owner's” – TAS has been in service since 1975 and has good reputation with our customers. Again we don’t know who the complainer is as “Kitcheaid Over Owner’s” is not set up as customer in our system therefore we can’t provide exact answer to this particular complaint. TAS is servicing approximately 1200 customers a month and we don’t remember details unless name, telephone number or address is specified. When calling Home Stars management to get some kind of clue who the complainer is they advised that they can’t help us as they don’t have control who is writing what. To respond to this review we are advising you that when calling TAS for service we charge for service call that takes care for travel time and diagnosis of your appliance problem and then we’ll give customer an est. It is up to customer if he/she wants to repair the appliance. If appliance is not being repaired than customer is obligated to pay for service call as agreed at the time of appointment being placed. In regards to this complainer mentioning that they spent $4000 on repairs – WE DON’T KNOW W ANYBODY EVER SINCE 1975 THAT WOULD SPENT MORE THEN $900 FOR REPAIR ON THEIR APPLIANCE. We asking Home Stars to review their records and/or find this customer/complainer and repair TAS Rating for this review.