I recently had a new liner installed in my pool. There are several wrinkles that the installers could not get out. They suggested that I finish filling the pool and put the heater on and it may remove the wrinkles. They also said that their boss was coming out to inspect the liner . Nobody has come out. I finished filling the pool. My liner purchase came with a free pool opening. I called to see when they were coming to open the pool so that I could put the heater on. My calls were totally ignored. I went into the store to talk to a live person there and was told that they would get the woman from distribution to return my call. Nobody ever got back to me. I ended up opening the pool myself and left yet another message with the distribution person that I had done this and that they could provide my free opening next season. Nobody called me back to acknowledge this. I put the heater on and it had no effect on the wrinkles.I've called the distribution centre several times a day since to find out what is going to be done to fix this and my calls are consistently ignored. As of now I have probably called over 30 times and left over 20 messages and had absolutely zero response.
- Approximate cost of services:
- $3,000.00