brad1950 in Markham

7 years after Home Depot replaced my roof it started showing signs of deterioration. Their warranty is 10 years labor and 20 years on the shingles. They won't honor their warrant because their excuse on why the shingles show deterioration is because it always get wet. Isn't the purpose of shingles is to be able to withstand rain, snow and sun for at least 20 years as they claimed?

First sign of trouble was when installers forgot to close the hole where a vent was taken out. There was an impending huge downpour that night. Very difficult to get in touch with service people to have the hole covered. After installation, singles were blown off the roof during a thunderstorm. After 7 years, there were signs of problems with the roof shingles. Again very difficult to get in touch with service people. They are passing on the problem to BP, the manufacturers of the roof singles. Did not even send somebody to check if it was the installation or the material. So far in my experience RONA seems to be the best in after sales service.

I received a lot of recommended installers from friends and colleagues at work. I also checked the homestars website for installers with top ratings. I got in-home quotes from multiple companies, researched the companies using the homestars website and Better Business Bureau. I disregarded those who gave me quotes by phone. I read through a lot of manufacturer reviews (all brands seem to have the same ratings). I chose Spring Home because of the following reasons: 1. They came highly recommended by homestars and a friend 2. Their prices were competitive 3. Cy came over to the house and explained to me how they would do it 4. Cy was very patient with my queries. I tend to over-research and over-analyze 5. Most of the installers who gave me quotes try to justify their prices by including the rebates I would get from the government. Cy did not try to sell me their products based on the rebates that I would get.

I chose Edmunds to replace my windows because their price was reasonable. I was happy with the job they did with the windows on the ground floor although the installers left mud all over my house. I hired them again two years later to replace my second floor windows. Big mistake. They gave me windows that were the wrong size. But they insist it was the correct size. There was a 2-inch gap on each of the 4 sides. They put in wide window frames just to cover the gap and tried to b.s. me about wide frames making my house look more elegant. The wide frames were not even wide enough to reach the old frame marks.