We installed a brand new AC unit - Carrier in 2014 around March. By June we used it and it takes 6-8 hrs to lower temperature by 4C (from 29 – 25) according to the thermostat. We called for a technician but said that this was caused by the vents being partially closed, after opening all the vents, it still takes the same amount of time to cool the house. The next year 2015, the same thing happened and this time ice can be seen on the copper tubes, still inefficiently cooling the house which takes 6-8 hrs again overnight to drop the temperature by 4C. We called again for service and charged us for $148.00. The guy added coolant/Freon on a 1 year old AC, which shouldn't be happening on a unit this new (unbelievable). This year, the same thing happened. We made an appointment to have someone look into the condesnser coils of the system.The same maintenance guy came back and added coolant/Freon , while stating that the coolant and freon levels were acceptable to begin with. The problem still persist that it still takes an unbelievably long time to cool the house, while charging me again for $148.00 and we objected paying as the root cause of the problems were not fixed at all. We told him that we booked for a coil check but the same guy said we have to book again for coil check (OMG!) and they will charge again for sure…… This is not my 1st time to install a brand new AC. My first house I bought I also installed a brand new carrier AC with a different company. For 4 years we lived there, we never had problems, no yearly maintenance to pay. The AC was cooling properly within 2 hrs and the house was even bigger.
- Approximate cost of services:
- $2,500.00