Not only did Joe come on a Sunday, he went over and above what I expected. He was very thorough with his exterior inspection and ensured that any vulnerable areas were sealed properly. When it became apparent that in order to inspect behind my stove; a specialized technician would be required to remove it because of a complicated down draft exhaust system, he agreed to wait for him to arrive. I only realized later that he had backed up his other appointment for the day, which made for a very long day. When the technician finally arrived he helped him remove the heavy slide in stove and then he installed the mesh where required and then helped to put it back! He could have easily passed on waiting for the tech guy and come back at another time. Instead he decided to help me during a very stressful situation and get back my piece of mind. I would highly recommend Snap!!