Our experience with Appliance Service Centre was less than positive and we found the technician to be very rude. We recently had our hardwood floors refinished and our fridge started leaking after it was moved back into place and re-connected, because the ice-line wasn't hooked up properly. After working with the flooring company, restoration company & their plumber to have the floors repaired and the fridge re-connected again (per our insurance company), unfortunately the fridge leaked a second time. At this point we called Appliance Service Centre. We suspected it was an issue with the ice-line not being connected properly in both cases but wanted an appliance repair company to take a look to ensure there wasn't a bigger issue. The technician Terry failed to listen / understand our situation and made incorrect assumptions. He was very rude and made condescending remarks, because he thought we'd gone about this the wrong way. He made it very clear he wasn't happy about doing the job and complained about not wanting to be liable. He realized towards the end of the service call that he'd misunderstood the situation but didn't apologize. We expressed our displeasure via their follow-up review tool and offered to discuss further but no-one responded. I am giving two stars because we were able to book an appointment quickly, the technician was punctual and the issue appears to be resolved, however, due to the unpleasant nature of our experience we will not be using this company in future nor would we recommend them.
- Approximate cost of services:
- $200.00
- Company Response
Alexandra,
The only thing I can do is offer my most sincere apology. We did not receive any other communication from you or I would have dealt with you immediately. It was certainly not my intention and I won't offer any reason or excuse. If that's how you felt then that is unacceptable on my part and I'm deeply sorry for that. I would appreciate it if you would contact us so I can offer some kind of restitution.
Sincerely,
Terry