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Our plumbing was a mess. We knew this buying the house but it was something we were willing to live with until we could fix it...when Steve came in to camera our drains he asked what the problem was. I told him there was a constant odor from the pipes and recently, another plumber had suggested getting the drains checked. Steve knew immediately that it wasn't the drain that was the problem, he said "I think your stack has been cut" and I was so pleased!...we had been told, originally, that that was likely a problem so I wasn't surprised, if anything, I was relieved that it was a problem that he recognized so quickly. We agreed that the best thing to do would be to replace all of the main plumbing; he assured me that though it was a big cost up front, the job would be done once and never again. He also informed me of the rebate program running so that we could recover some of our cost. Once I gave the go-ahead, Jim's team was there working their butts off. Every employee was polite, friendly and professional. I felt comfortable having them in my home and I had regular contact with them at all times. Having your plumbing ripped out sucks, but the guys at Watermen made it as good an experience as possible!