Grace

I hired Total Security & Surveillance back in 2019 and Ray had offered a reasonable price to install 4 video cameras around our house. Fast forward 5 years later, Ray is still being the helpful and kind person that I met on the first day. From a car theft off our driveway (yes, we got the footage!) to various bumps in the road of life, Ray has always been a text away and eager to assist, and he even keeps the software modern and updated. Nowadays, everyone needs cameras around their homes to protect yourselves and family members, and I highly recommend Ray and Total Security!

We purchased a security camera system with 4 cameras in 2019 from Ray, and since then, we've used the camera system for a car taken off our driveway, vandalism against one of our cars, teens weirdly hanging around our driveway, and a neighbour's car getting broken into. Yes, there is a lot of action on our street and thank goodness for these cameras. Each time, we were able to review what had happened, and who had done it, and that we can download the footage to hand off to the police. We will get a technical issue here and there, and Ray is always happy to help and can diagnose the issue quickly. We highly recommend his services and have already referred some family members.

I spent a lot of time and energy to search for reputable roofing companies to do a roof replacement. Our roof wasn't even that old but shingles were flying everywhere every time there was a moderate wind storm, so it had to be done right this time. I collected about 8 quotes from different companies found on Home Stars and other sources, and they all came to inspect the roof. The quotes collected ranged from $4300-8500. I was most impressed with Ash's professional demeanor, friendliness and knowledge. He answered my many many (many) questions and he even had a drone! He had sent a lovely presentation after the inspection, which provided comprehensive information about GAF shingles as well as his company. SUPER IMPRESSIVE! And for someone who loves information, I was happy I didn't have to keep asking for more information, like I did with the other companies. I also had a lot of confidence in The Roofers because they have a long history of being in business (so I'm not worried they'd flop on the warranty) and they have great reviews, both recent and spanning years back (some other companies had only recent or fake Google reviews so buyer beware!). I was ready to commit to The Roofers but due to the economic slowdown caused by the pandemic, lay-offs started at my husband's work, and we decided to hold off. Ash was very understanding and supportive, and despite the fact that we walked away, Ash and his company generously sent us a gift card because we were expecting a child <3. LIKE THAT'S CRAZY, RIGHT? WHO DOES THAT?! That sincere and rare act of kindness solidified our decision to hire The Roofers once we were able to. Fast forward a few months, after everything settled down, we were ready to commit and sent them the deposit. They were able to squeeze us into their crazy busy schedule within a week. The day before the scheduled work, the weather apps started to show that it might rain and even storm. I spoke with another guy named Sean who was assigned to do the work on our roof and he addressed my concerns very patiently about the weather and how it might interfere with the work and quality of the job. Essentially, the team works on one part of the roof at one time and won't strip all the shingles at once, so if there was rain, none of the wood layer or underlay would get wet. And he keeps an eye on the weather and apps and is very experienced in managing the work when bad weather is looming. So we decided to go forward, despite my hesitation, and lo and behold, it was good weather the whole day and the rain never came! So I'm so glad Sean knew what he was doing and convinced me to go for it! When it came to payment, The Roofers were patient with me as I was moving money from different accounts, which took a few days. When I was ready to pay, Sean was very flexible with my schedule and came back to pick it up. These guys are also certified with GAF so they completed all the warranty paperwork and invoice within a few days. SUMMARY: I'm not easily impressed but The Roofers were so easy to deal with, our roof looks great, our property was left clean, and I'm very confident our roof and the GAF shingles will outlast even us. These guys are not the most expensive but are definitely the best! 1000% would recommend them!

We learned about a few exposed areas of our roof caused by a recent windstorm from our neighbour. I was frantically trying to find a roofer on Homestars to patch it up as rain and snow were forecasted. Sky Roofers offered a very competitive price and came within 30 minutes and worked IN THE RAIN. They even cleaned out some leaves in my eavesdrop! Unfortunately, I was at work and wasn't there in-person to pay them and they accepted payment later that day at my convenience. They were very nice and professional to speak to and completed the job in a timely manner. I would definitely recommend!

Ray was super knowledgeable, friendly, and proficient. He did not try and upsell me on his products, and only provided us with what we needed to monitor and protect our home. I like to have a thorough understanding of things that I purchase, especially if I'm spending a lot of money; I asked Ray SOOO MANY questions and he made me feel comfortable when I did and answered them with patience. The temperature was so cold outside that he had to come over several days but he was determined to get the job done. His price was very reasonable as well. Thanks Ray for a great job and we are thankful to have peace of mind and better sleep.