Anonymous from Barrie

We have had ongoing problems with the shower in our master bathroom since the day we moved in. 1st) a leak from a pipe in the wall. 2nd) Shower floor grout breaking up and popping out. 3rd) Caulking needing repair & replacement, house was only 6mths old. The above items were “fixed” by the builder’s site service person. Leak repair was prompt. The rest was like pulling teeth. Now our home is just over two years old and we are stuck with paying thousands of dollars to rip apart our master bathroom. The first sign of trouble was the caulking having to be replaced constantly, then the grout on the shower floor breaking up again and finally floor tiles and lower wall tiles popping off. After closer inspection we found that the wall board behind the tile was soaked and the hardpack base was crumbly and wet. We decided to remove more tiles to see just how bad it was. IT WAS BAD! We had to rip out the entire shower to the studs. Found the early stages of MOLD, dripping vapour barrier and water stained subfloor under the showers rubber liner. Water had been collecting at the bottom of the shower behind and under the tile and then sucked up (wicking) by the wall board behind eventually saturating the wall board behind the tile and then working its way back down. Since we could not find any tile to match the other tile in the bathroom we have had to replace ALL tile. This situation is the result of poor workmen ship, low quality products and service men who the builder thinks can fix everything and anything. This time a PROFESSIONAL will be completing the job with quality products. It is time that the building code be moved into this century and force these thieving homebuilders to stop building homes with inferior products and ancient practices. We also need much more strict inspectors on site. Mike Holmes is so right. Have any home you are buying new or resale inspected. We have heard from others that Mason Homes is making cuts where than can to save money. I.e.) going to minimum code for stud spacing. (increasing stud spacing from 16 inches oc to 24 inches oc is structurally acceptable and accepted by the building code) YIKES!

We had truble from the start with Mason Homes. We had d the tub in our master bathroom for a shower, the decore center had advised us that the shower would be the size of the tub it was replacing 4x5 and was stated on our documents. We ended up with a 3x4 shower. When this issue were discussed with Shawn of Mason Homes the attitude towards me the customer was just shocking!Our home was completed by the original closing date but it has been a nightmare having service work completed. I found this funny from a company that prides it's self on "customer Service" Still waiting and waiting.....

Purchased our second Mason Home. As first time home buyers we had set the bar very high with our first Home. After learning a few things and hearing some horible stories from people who had purchased from OTHER builders we felt we had made the right decision with purchasing our home with Mason Homes. Our first home from Mason had a few issues that at the end of the day were nothing compared to what we had heard about other builders. It felt like the service work was taking forever to be addressed but after speaking with the RIGHT people. (The sales and service teams are GREAT!) We had all of our concerns delt with in a reasonable amount of time. When it came time to buy a new home we looked all over Barrie and let me tell you out of all the builders we visited, Mason Homes was an easy choice hands down. The sales person, price, quality, home designs and excellent use of interior space were not to be matched by any other builder that we found in Barrie.