Asked them to gut bathroom and completely renovate. Had problems though. Wanted me to give them 40% of deposit - thought they would start right away and didn't start for 2 months. Totally misled me. The project manager quit in the middle of the project and they didn't tell me. They didn't consult regarding final design and measurements. Too longer than they said - 2 weeks and took 2 1/2 months. They cut the counter the wrong size. Tiling is installed crooked. New walls are warped. Paint job was done very sloppily. Radiator was damaged. When they re-attached rad its now leaking water and certainly wasn't before. The new counter wasn't sealed properly.
- Approximate cost of services:
- $18,000.00
- Company Response
The Lampert family has been doing renovations for over 40 years. Our payment structure and timeline for jobs have always been the same, and it negotiable at the customer’s request. It is our policy not to start a job until the required materials have arrived, once they had we attempted to schedule this job; but the customer was unavailable until the following week.
It is very difficult to fix issues if we are unaware of them. Once complaints and concerns were finally brought to the office’s attention, Mr. Lampert himself went onsite to assess the situation. We attempted to rectify the issues, by supplying a new vanity top, sending a different installer, and having the plumbing done by our oldest and most experienced plumber. All of this, plus removing the extra costs we incurred for removing old pipes to make this customer happy.
Lampert prides itself on quality work and craftsmanship. We attempted many times to remedy the problems at this particular site, and we were under the impression that this job was complete and that the customer was pleased.