Noelle in Ottawa

We bought a new AC unit that was just installed yesterday, Wednesday, May 19, 2016. Short version: Great service, knowledgeable and polite staff, competitive pricing, would highly recommend! Taylor was our sales rep. He was very friendly, professional, knowledgeable and polite. He listened to what we were looking for and gave us his honest opinion on what he thought would best suit our needs. We had two other estimates as well and while they spent a lot of time going through different models and writing up quotes, Taylor just got the information he needed from us then sent us quotes over email, which I really liked, it saved a lot of time. His communication was great and he was very fast and wonderful when answering questions. When we had decided on what we were getting they were very fast at scheduling an appointment to get it installed. The morning of the appointment I ended up feeling very sick and I called them. They had no problem rescheduling the appointment for a week later and were very polite about it. A week later we had Mike and Cameron install the AC. We also got a new thermostat, upgraded furnace filter and they replaced our old piping so that it was up to code. They were very polite and worked hard. They put down rugs to protect the carpet and cleaned up after themselves. I looked over all the work afterwords and everything looked great. They showed me everything they did, spoke about general maintenance for the equipment, turned the AC and furnace on to make sue they were still working and did a quick walk through on setting up the thermostat. They did leave a sign on the lawn without permission, but they did a great job so we haven't taken it down yet. We also have 2 big obnoxious high energy dogs and everyone was great with them! It's too early to tell if the AC is meeting our needs so I will update this review in a couple of months when we hit the worst of summer. :)