WT in Uxbridge

I am in Uxbridge, Ontario and I had an LG heat pump installed for a coach house apartment. Installation went well aand unit was running fine but there was an accident a few months later and the unit fell over. I called for service to check out the unit and they set it up for a Friday. I waited four hours and no one showed. I called on Saturday morning and they set it up again for Sunday afternoon. I waited 4 hours. No one showed up again. I called Sunday afternoon and they said the technician would be there Monday morning. Can you believe I waited another four hours and no one showed???? There is a serious problem with this service contractor..... Something seriously wrong with this service department.