Buyer beware!! Guidelines will not permit me to express my true feelings of and about this organization. Needless to say, honesty, integrity and honourability are not three words I would use. If you want to spend your hard earned dollars on an organization whose policies are: 1. To not inspect a product for damage before it is sent to customer - enven when it is requested and written on the bill of sale. 2. To insist on full payment before product is removed from the delivery truck. Remember, you have not seen the state of your purchase yet! 3. I was deemed to be 'fussyer than most' over certain defects as they were in a 'non-touchable area,' therefore perfectly acceptable to the customer. Can someone explain to me which parts of furniture are 'non-touchable?' 4. Very slow on providing a rememdy to the problem. I was about to enter my 3rd month of waiting when I decided to call the manufacturer's customer service to get the truth about the problem at hand, when it was called in to the manufacturer, timeframe for repair, etc. Funny how the manufacturers statementments were a complete contradiction of Rochester Furniture's.
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