Dan in Ottawa

After sending an email about a quote, they came by shortly after to provide an estimate. I also had requested them to take a look at having a downspout on the 2nd floor output to the 1st floor gutter. Based on the previous reviews I had read and the quote was in the range I wanted to spend, I agreed to the estimate. After finishing cleaning and installing the leaf screens on the 2nd floor, they showed me what was done with the downspout since that was the only thing to see. We had a big rain a week later and screens got their first test. I noticed that water was coming over the side of the gutters and contacted them about the downspout being clogged. They apologized and came by within a couple days and took apart the downspout, cleaned it and tested it. We had another big rain and it is working great now. Would definitely call them again for any more gutter work.

I called J.C. Robinson to take a look at our A/C that was not turning on. A technician came by the next day and found that a capacitor was weak and a wire had burnt. He quickly fixed the issue and also noted that the service caps for the A/C had not been replaced when it was last serviced (before we moved in) so it's nice to know they were observant and corrected that issue too.

One of the steel wires for pulling the garage door snapped. I booked an appointment online and the next business day they showed up on time and quickly resolved the issue.

Sent an email to OWLS for an estimate to get rid of wasps under our front cement steps and received a reply two hours later that it could be done the same day with a estimate we were happy with. Nate came by and got to work clearing out the wasps. He was very thorough and we have yet to see any wasps around that area and we're in the process of filling it in now. Nate has a wealth of information and was quick to answer any questions and give explanations for what was being done. He also noticed there were some carpenter ants crossing our driveway and even took a look at our trees to see if they were setting up in them. We're now very aware of that and keeping an eye to see if we'll have any problems.