Karen in Vancouver

Bought two sectional sofas and both had flaws with cushions or fabric on cushions. I asked for help 5 times and not once did they follow up. The response was 'we will get to you when we get to you.' Sent pictures and even contacted the owner - nobody would even respond. Crazy! Really wish I would have questioned their lifetime warranty. Really wish I would have spent my hard-earned money somewhere else. Lesson learned! Be forewarned - after sale customer service at UA is non-existent.