John was very responsive and knowledgeable. He diagnosed and fixed the issue quickly and also provided honest advice on replacing our AC unit.
Thanks for your trust and and letting us to help with your ac issue.
I ordered one full face of firewood from Glenn. He dropped off the order one time and except for a few bad pieces overall the quality of the firewood was good. But when I stacked it it was at least 6 cubit feet short (the size of the rack in the photo is 5x6 feet, a bit smaller than one face). I called Glenn and shared the photo with him. After tolerating 20 minutes of him yelling and cursing on the phone he offered a refund for 2 cubit feet. I asked him to come and do his own measurements but he refused and more insults followed. Overall a pretty horrible customer service.
The Firewood was excellent quality. I should not have taken this unappreciative person as a new customer as he had had a bad experience with another supplier. He said "they were back many times". This is a red flag that he was likely the problem. Why would they be back more than once to address a quality issue?
He not only cant spell he cant measure. I stack the wood on the truck to a line and showed it to him prior to dumping. I dumped at 1 30 pm on the sidewalk and he called at 5 30 pm saying the stack was 6 ft long by 5 ft high thats 30 cubic feet. I disagree that he would be 2 cubic feet short but offered him out of goodwill a refund on 2 cubic feet. He declined then tried to say he was 8 cubic feet short (25 %) and thats how I make more money...please 25 % short?
There were many contractor trucks right outside his door so given he took his sweet time to get it off the sidewalk I could see some wood disappearing while hes on his Zoom call.
In my 17 years I have had very few short complaints because I stack it to measure it, what happens after I leave is beyond my control.
This is how some devious people try to destroy whats left of small business during a pandemic. Shame on him!
