Satisfied Customer in Saint Albert

New furnace and air conditioning installed in 2016. The installation went very well and we were pleased with the work. We have a maintenance plan for both units . Fast forward to 2019-2022 it has become more difficult to schedule routine maintenance for both units . I have called ahead and the lead time for routine maintenance is three months . Recently an appointment was cancelled by RELIANCE and i was advised that i would have to wait another three months . This has potential to impact the warranty of both units . Something has changed with Reliance as follows. There is no longer any contact with the SERVICE MANAGER to discuss issues . Increased difficulty to schedule routine maintenance . The reviews star ratings are falling which has been my experience also . In summary there is a reason behind the fall in star ratings