Nick in Toronto

Our kitchen sink was not draining and we could not clear the blockage on our own using a snake and Drano. I called DrainCom and I have never had such a positive experience with a plumber. Will was knowledgable and actually took time to investigate the problem. He was honest and said that he could fix the problem but it might only help temporarily. He explained that our pipes may not be sloped properly which could be contributing to build up in the pipes. With other company's this job would have cost over $500. Will even took the time to write up a very detailed job description and how we might fix the problem long term. Don't use the big guys you hear on radio ads. I've had horrible experiences with other plumbing companies but I will be using DrainCom from now on.

There were some positive aspects to my experience but some very negative ones as well. From the beginning to the end the customer service was great. Everyone was friendly and helpful. I even complimented the lady on the phone for how helpful she was. I did ask about whether or not they provide free estimates and I was assured twice that they did. Our toilet simply wasn't flushing and I wanted to find out if it was a problem in the pipes or if it was the toilet itself. If the problem was something to do with the pipes then I would go ahead with the work. They understood and told me that wasn't a problem; they would come and check it out. When the technician arrived he took a look and just told me there was some build up in the "jet" and that it just needed to be cleaned. I thanked him for his time and began to walk him to the door. He said he had a clothes hanger in the car and he could do it for me. I thanked him. When he returned he fixed the problem in two minutes. I asked if I owed him anything (thinking this would cost $80 max). He said "yes" and he went to his vehicle to do the calculations. When he returned he showed me the bill for $185. I was very surprised but paid it without disputing. I really do feel like I was taken advantage of. I made my intentions clear from the beginning. I wanted an estimate and they said they would provide one. They never did. Anyone could have fixed this problem. I understand that a service fee is sometimes necessary but this was just too steep. This is more money than I make in a day and I spent it on 5 minutes of service. I spoke to them later on the phone about this issue. They agreed that the dispatcher should not have told me they could provide me with a free estimate but did not offer to make things right. They just said "We'll make it up to you sometime in the future".