PaigeH In Angus

From the moment we walked into the sales center we were dissatisfied. Patricia (our sale representative) was very disinterested in telling us about the company or the homes that they had available. We left with pamphlets and went to the other builder building in the same sub-division. Immediately their sales staff was much more helpful and happy to answer all of our questions. Unfortunately we made the decision to go with Zancor because we liked the layout of the house better. During the time of our signing the contract I had many questions (this is our first house), Patricia would answer them but not before she talked down to me saying "Oh honey, oh sweetie no, this is how it works." My sister in-law was with us and upon leaving she said that it seemed like Patricia wasn't even taking my fiance and I seriously (even though I had just written $20,000 in cheques). Once it was signed I was relieved I did not have to deal with her anymore, but I was wrong. After looking at a few other models I started leaning more towards a different model and called Patricia to see if it was possible to change models, ground has not even been broken yet so I did not think that this would be that big of a problem. So I called, I got the feeling over the phone (mind you this wasn't the first time I got this feeling while dealing with Patricia) that she didn't want to explore the option. I got an email later that day saying that it was not possible because "paperwork had already been sent out". Wanting to verify for myself I called the builders head office, left a message, two days later had no response, called again. This time I spoke with the "owners assistant" who seemed very unpleasant and told me she would have to talk to the sales rep to see if it was possible. It has been two and a half months and I have not heard back. Long and short if you don't mind poor customer service for the biggest purchase of your life go to Zancor. Can't wait to see what the rest of this process will be like as my house is not going to be ready until November 2017 (so they say...)