leslie_manny in Maple

Diya and his helper did an excellent job and set up their phone to show the debris that was being removed. We thought our ducts had been cleaned a year earlier but it had not been done since COVID. LONG OVERDUE! After doing a meticulous job, Diya pointed out that the solenoid for our humidifier had not been working for a long time and that a section of ducting was not properly connected because of the tight space and angle where it was. As a result, some areas were not getting proper heat. Diya replaced that portion of ducting with flexible ducting he had in his truck. Previous years' duct cleaning companies had not noticed this issue and one actual caused a problem when they accidentally disconnected plastic tubing. We had to call a repair person the next day because they did not see the issue and actual denied any accountability. Diamond Duct Cleaning will be our first call when the time comes.

We had to replace our 20-year old gas water heater. It was well past its prime and was making strange noises. Joe from Empower Home Comfort responded to our request on HomeStars then met with us and quoted us on replacing the old tank with a similar tank but also on replacing it with a tankless unit. Although the tankless was about $1,000 more expensive, the energy savings and the gained space in our mechanical room were persuasive. After we cleared space for the work to be done we contacted Joe to sign the contract. The installation was done professionally and completely on the next day (today) by Behzad and his helper. They even took our old tank away. Before leaving, Behzad asked me to check the water temperature and showed me how to turn the unit on/off and change the temperature. Having turned off the natural gas supply for disconnecting/connecting, he also asked me to check that our fireplaces would ignite. One did not. So he took the time to get our pilot light re-lit and that fireplace operating properly.