a home move to a storage unit and a subsequent move from storage to new home
Two movers instead of three showed up for the initial move; frequent calls (at least 5) to Francis eventually resulted in a third mover showing up two hours after the truck first arrived. The move from storage with my husband at the unit to watch the unloading and reloading indicated that there had been a lot of damage to furniture, probably by the movers who unloaded the truck to storage. A picture frame was shatterd, a large wardrobe had one side bent, velvet ottomans were creased from having pictures rest on them for a month, wood tables scratched, mirror end tables had one drawer on each table shattered. Picture frames nicked. All in all, a disaster that others need to be cautioned about if and when his name arises as a potential mover.
- Approximate cost of services:
- $1,500.00
- Company Response
In regards to this move we do appologize that we did not have sufficient manpower at the start of the move as one of our employees were sick. As for the damaged items its very tough for our movers to fit a large house into an innappropriately sized storage unit. Ofcourse if the storage is too small we will have to stack furniture ontop of one another at the customers discretion. Yes the velvet ottomans were stacked ontop of eachother but we had taken it for repair and the item was returned and fixed. I dont consider the job we have done for you being 0 out of 10.