To avoid! The worst moving experience out of 4 times! We used several moving companies in the past. We thought like you that the ranking on HomeStars was good and price was reasonable, let's give it a shot, big mistake! The staff seemed nice at first. - The staff broke some of our furniture (and acknowledge it, they broke it in front of us) - Some furniture and items were "missing/lost"! They recognized the facts, we had to insist a lot (the staff was rude over the phone) to get $60 to compensate the value of a $700-$800 furniture damaged or "missing"/"lost". Still can't believe it! It took us 1 month and then we just wanted to put this behind us (as we did not really care about $60). The worst moving experience! Do not use them! Regarding the response of the company below : We "were" a customer (incredible that are trying to make our review less credible) and we discussed with your services for 1 month, why should I loose more time to contact you again. After such a bad experience, I am sure that you would understand that we do not want to recommend your services.
- Approximate cost of services:
- $2,500.00
- Company Response
Dear Bob, we do not recognize the issues you have mentioned here among any of our clients, and there is no such client name in our system. If you have actually moved with Fluent, I invite you to please provide your order number or contact me directly at 416-819-9829 or dean@fluentmoving.com to immediately investigate and rectify the matter. Fluent Moving's overall reputation attest to our commitment in providing excellent service.