Something was wrong with a brand new washer in my rented home, suspect something might be wrong with the water supply line when my landlord installed it, plus the main water supply valve in the basement is also leaky. So I called this company and asked them to send someone and figure out the problem. Turned out my landlord forget to turn on the hotwater supply valve to washer so the machine only get half the water it needs, and the main water supply valve's nut is loosen. It took the technician: A) 1 minutes to turn on the water supply B) 15 seconds to tighten up the nut TOTAL FEE THEY CHARGE ME: $145 Even though I can get a full reimbursement from my landlord, but still, i would like to get the word out about how much this "Trouble Shooter Plumbing" over charge their customers, for a mere 2 minutes maintenance service plus rolling the truck out less than 5 km to my house.
- Approximate cost of services:
- $145.00
- Company Response
Hello Jason,
We have looked at your review and appreciate the feedback. Thank you for taking the time to speak with us over the phone regarding this issue.
We do feel it necessary to clarify that our technician did inform you of our standard maintenance fee BEFORE starting any work, as is Trouble Shooter policy. Prior to any work commencing you were given the choice to deny the service however, our technician did receive verbal consent from you to proceed.
The time frame you mentioned was also of concern and after reviewing our GPS Tracking System, our records indicated that the service call was 45 minutes and not the 2 minutes you mention. We would also like to point out that in that short time span we were able to solve two separate issues in your home. It is our goal to provide all of our customers with the highest level of service possible in all emergencies.
Thank you for choosing Trouble Shooters.