Michael J. in North York

They quoted $95 + tax to move old fridge out to curb and new fridge from basement to ground floor. Though told well in advance that fridges were to be moved, they gave no hint that pipe connections could be a problem.Sent two very nice guys who were unable to disconnect old fridge from metal pipe. Spent total of 20 minutes. Head office insisted on charging minimum 1-hour rate $95 + tax) for the 20 min. the guys spent accomplishing absolutely nothing. Asked for a break on the bill - - no break given.

We called Aubrey to fix our fridge. As soon as he got here, he told us the fridge had to be defrosted for him to analyze the problem and he didn't want to charge us for the visit or the first analysis. When he came after the defrosting, he checked out the fridge and told us it did not pay to patch it up; charged for the minimum visit only (despite coming twice) and even gave us some good suggestions on where to get a replacement. I liked that he did not try to sell us on costly repairs that wouldn't have resulted in more than a quick patch-up job bound to fail in the long run. I appreciated his honesty and frankness. He also seemed to really know what he was talking about.