D in Ottawa

Excellent communication, friendly and efficient service. The job was more complicated than anticipated and the situation was handled cheerfully and professionally. Caitlin kept us informed at every step and the crew worked well together. Highly recommended!

I had a service plan which covered a motor failure (would have cost upwards of $1200). Within three hours of calling a technician was there diagnosing the issue. When the part was not in stock we were offered heaters. The part was ordered first thing the next business day and arrived - from another province - within a few hours and they installed it immediately - by immediately, I mean within two hours of the part arriving in the city. We were without heat for less than 24hours. Can't say more than 10/10: appointments easily made efficient service (on time, good communication throughout) and the technician was knowledgeable, friendly, very professional.