Where do I even start? Absolutely terrible service. This is coming from someone that owns a company in the service business. I am not sure how this company is still in business to be honest. I called ace cleaning for a cleanup in a small restaurant that I was working at. One if my guys accidentally discharged a fire extinguisher and they were the third company I called that could come on such short notice. I asked if they had vacuums and was told yes over the phone. The owner and myself had already cleaned up most of the mess before anyone showed up. I was also told they were going to send me four cleaners which I had no issue with because it would make for a faster cleanup. The first lady arrived with nothing but a purse and i told her to get started in the basement hall and bathrooms. Thirty mins later the three other ladies show up with some cloths and spray bottles. As we were working in the back they sat around and talked for 15 mins until I poked my head out front to see whats going on and they were just sitting down. So they finally got started and end up using the owners mop & vacuum because they didn't bring the right vacuum or mops for the job, so they say. What really made no sense was they were working in the same spot cleaning the same table top instead of spreading out throughout the restaurant. They did not stop speaking their language which funny enough I understood. Then they had the nerve to tell me they were done when I could clearly tell they weren't. At the end of the job person I have never even met before wanted me to give my credit card information over the phone without even issuing me an invoice of an amount. So if you want your garbage's changed or windows washed then you should call them because that's all they can do. I highly DO NOT recommend this company. Do yourself a favor and go with a better option.
- Approximate cost of services:
- $320.00