We contracted RioStone to replace our kitchen countertop with a new quartz finish. The work itself was excellent - they did a fantastic job and we were really happy with the finished product and the quality of the work. This wasn't an especially easy project considering our kitchen layout and we were very hesitant but they really exceeded our expectations on the work and we were very happy. - it looked amazing. They also took the time to follow up with us post-project to check we were happy. The consultation was also good and they worked with us to find a stone we were happy with and that matched our decor. We took their advice on selections and they clearly know their stuff as it looked great. Knocking down a few stars as we really had some communication issues prior to the installation - we asked repeatedly for timelines and the ability to make plans as we were not at the property and required someone on our behalf to be there for the installation process. We were given really short notice (e.g. told on Monday at 2:30pm that the installation we had scheduled for the next day wouldn't be possible as the counter top wasn't ready). Ordinarily this wouldn't be a big deal but they knew we were working 'remotely' and it made things difficult for us to plan and ensure someone was available as it was all quite last minute, despite us repeatedly asking for times and a firm date. This is NOT a criticism of either Jackie or Sue, who are both great and very professional and I think really did the best with the information they had at hand. All in all you really can't fault the work so I would highly recommend.
- Approximate cost of services:
- $2,500.00
- Company Response
Hi SL, thank you so much for your business.
Also, thank you for the constructive criticism - this helps us serve our future clients better and become more awesome at what we do. We hope you enjoy your new countertop in good health and happiness.
The Rio Stone Team